Designed around online sales
The whole system has been designed around online sales and e-ticketing from the
ground up. The online sales interface allows ticket buyers to see what’s on, to
search for shows by any text associated with them, and to browse through your content
in a way that’s clear and accessible.
Easy to use seat plan and “offer best” algorithms
The seating plan is pure HTML and does not require any Java or Flash or other plugin.
Having entered the number of seats required, the customer can use the seat plan
to specify where they would like to sit, and the system allocates them the best
nearby seats whilst enforcing business rules such as “not leaving a single seat
at the end of a row”. Fiddly operations such as lassoing seats and clicking on them
individually are avoided.
Customers can log into their profile to view their purchase history and change their
addresses, phone numbers, marketing preferences and so on.
Website content and functionality will always be up to date
Unlike systems where the box office staff use a different application to sell tickets,
with Monad the online sales screens are used by box office staff too – which means
that the online sales functionality can never lag behind.
All discounts available online
All discounts – 3 for 2 offers, membership, promotional codes, etc. – are automatically
calculated, so there is no need to make people telephone the box office to get the
Flexible on-sale rules
You can choose which shows are visible and on sale online, which shows are visible
and on sale to box office staff, etc., with a high degree of granularity. Just because
it’s possible to sell everything online doesn’t mean you have to if you don’t want
The system allows short cuts to be created to shows, individual performances, venues,
spaces, or any other container, allowing you to promote them on the front page of
the website whilst keeping the structure intact.
Standards Complaint and Accessible
The online sales interface complies with W3C AA accessibility guidelines
The online sales interface is built around a structure that makes it just as easy
for search engines to index shows as it is for customers to browse through them.
All URLs are SEO friendly with descriptive text and no id numbers in the links,
and can be linked into from other sites and content management systems.
Easy to use
Box Office Staff Members use the same web pages as the public online sales interface
to sell tickets. If you log in as a staff member you gain access to extra options
allowing you to specify who you are selling tickets to, but apart from that the
sales process is unchanged. The public sales process should always be as simple,
quick and smooth as possible: why give your box office staff anything less?
Low training overhead
As the sales interface is the same as the public online sales, next-to-no training
is required for box office staff.
Smart searches to find customers quickly
All information about a customer – name, email address, postal address, etc. – is
indexed, and a single simple search box allows you to search for customers with
instant results. No more tabbing through dozens of fields, trying to enter a fragment
of information in the postcode field and another fragment in the surname.
Smart searches for find orders quickly
As well as looking up customers and viewing their order history, staff members have
access to both quick and advanced order searches to find orders for collection by
credit card number, order reference, purchase date, and other fields.
Refunds and cancellations
Staff members can cancel tickets through a quick and simple process. Cancelled tickets
are returned to the basket so that the order can be amended and rebooked if necessary.
The value of cancelled tickets is returned to the customer’s account, where it can
be used to purchase replacement tickets. Refunding an amount from the customer’s
account to their credit card or other payment method is a separate process with
separate security rules.
Intuitive user interfaces with drag and drop features
Setting up venues, spaces, shows and performances is quick and easy. The seat plan
editor allows you to select, move and arrange seats with ease, all within the browser.
Template based seat plan
Seating plans can easily be applied to multiple performances using a template, and
one-off edits can then be made to add, remove or block out seats as required.
The system does not force you to use the traditional hierarchy in which you must
create a venue containing shows containperformances. The structure is based on folders,
which can be tagged as venues, spaces, shows and performances as required, can contain
any kind of element, and can be dragged around and rearranged. A show that is on
tour, for example, might have a top level folder tagged as a show, which contains
folders that are tagged as both venues and performances for each night of the tour
in a different city. Temporary spaces can similarly be configured without permanently
clogging up the database forever after.
Prices, discounts, layout, on-sale schedules, etc. can be configured at any level,
from system wide to a single performance
Because of the flexible folder structure, any folder can contain any configuration
element. Rather than having a fixed requirement that, for example, seating plan
layouts are attached to spaces, a seating plan could be used by a single show, and
not get in the way in future. Standard discounts can be set up that apply system
wide – such as “children are always 50% off” or “students are £5 off” – and applied
to performances, but discounts can also be set up to override these for individual
performances, or shows.
Per ticket fee
A simple, transparent per ticket fee means no large up-front investment to get up
and running, and no risk that lower than expected ticket sales will leave you out
Standard integration and setup included
A standard package of website integration, data conversion, consultancy, training
and configuration are all covered by the per ticket fee. Requirements in excess
of the standard package may be chargeable.
Upgrades and support included
Technical support from 9am to 9pm is included in the per ticket fee. Upgrades to
newer versions of the system are also included, and can either be applied automatically,
Low total cost of ownership
By minimising staff training costs and the hardware and IT overhead of hosting and
managing your own system, the total cost of operating Monad Ticketing is astonishingly