Take A Tour

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Online Sales

Open sales tour

Box Office

Open box office tour

Setup

Open setup tour

Reports & Marketing

Open reports and marketing tour
Setting up venues, spaces, shows and performances is quick and easy. The system does not force you to use the traditional hierarchy in which you must create a venue containing shows containing performances. The structure is based on folders, which can be tagged as venues, spaces, shows and performances as required, can contain any kind of element, and can be dragged around and rearranged. Standard discounts can be set up that apply system wide – such as “children are always 50% off” or “students are £5 off” – and applied to performances. Discounts can also be set up to override these for individual performances, or shows. The seat plan editor allows you to select, move and arrange seats with ease, all within the browser. There is no fixed requirement that seating plan layouts are attached only to spaces. A seat plan could be used by a single show, or a series of performances using a template. One-off edits can be made to add, remove or block out seats as required.
Monad Ticketing has been designed around online sales and e-ticketing from the ground up. The online sales interface allows ticket buyers to see what’s on, to search for shows by any text associated with them, and to browse through your content in a way that’s clear and accessible. Short cuts can be created to shows, individual performances, venues, spaces, or any other container, allowing you to promote them on the front page of the website whilst keeping the structure intact. The seating plan is pure HTML and does not require any Java, Flash or other plugin. Having entered the number of seats required, the customer can use the seat plan to specify where they would like to sit, and the system allocates them the best nearby seats whilst enforcing business rules such as “not leaving a single seat at the end of a row”. Fiddly operations such as lassoing seats and clicking on them individually are avoided. All discounts – 3 for 2 offers, membership, promotional codes, etc. – are automatically calculated, so there is no need to contact the box office to get the best price for complicated transactions. Customers can log into their profile to view their purchase history and change their addresses, phone numbers and marketing preferences.
Box Office Staff Members use the same web pages as the public online sales interface to sell tickets. If you log in as a staff member you gain access to extra options allowing you to specify who you are selling tickets to, but apart from that the sales process is unchanged. All information about a customer – name, email address, postal address, etc. – is indexed, and a single simple search box allows you to search for customers with instant results. No more tabbing through dozens of fields, trying to enter a fragment of information in the postcode field and another fragment in the surname. As well as looking up customers and viewing their order history, staff members have access to both quick and advanced order searches to find orders for collection by credit card number, order reference, purchase date, and other fields. Staff members can cancel tickets through a quick and simple process. Cancelled tickets are returned to the basket so that the order can be amended and rebooked if necessary. The value of cancelled tickets is returned to the customer’s account, where it can be used to purchase replacement tickets. Refunding an amount from the customer’s account to their credit card or other payment method is a separate process with separate security rules.
Marketing Lists are set up by adding or removing the results of customer searches. They can be combined with an intuitive drag and drop interface. Marketing lists are stored in the database and can easily be used for reporting and analysis, or exported for mailshots and further analysis. Customer marketing preferences such as mailing list membership are available in live lists which can be easily combined with other criteria to perform advanced segmentation of your customer data. The reporting system can produce reports as interactive web pages, spread sheets, and PDF and Word documents, as well as being available on management dashboards.
(c) Monad Software Ltd 2012